FAQ

Find answers about Two Shades London’s car mods & cosmetics: mobile services, booking process, 12‑month warranty, installation times, product sourcing and aftercare. 

Where are you based?

We are located in Chingford, East London, conveniently situated near the M25 and North Circular, making us easily accessible from all directions.

Do you offer any warranty?

We provide a 12-month warranty on all our services, ensuring quality and peace of mind.

For full details on our warranty, please refer to this document outlining all the Terms and Conditions

Do you offer mobile services?

We offer mobile services for your convenience, with a call-out fee that varies based on your location. While we primarily serve London and surrounding areas, we also operate across the UK.

What is the booking process?

You can book with us in several ways:

  • Instagram DM: Send us a message on @twoshades.ldn
  • Call Us: Reach us directly at 0203 355 4852
  • WhatsApp: Click the icon at the bottom right of the screen to message us
  • Contact Form: Fill out the form on our website, and we’ll get in touch with you

We’ll confirm the details and arrange your booking at your convenience.

How long does installation take?

Installation times vary depending on your vehicle and the service required. As a guideline:

  • Ambient lighting: Minimum of 3 hours
  • Starlights: Minimum of 6 hours

For a more accurate time estimate, feel free to contact us.

Where are your ambient lighting kits from?

We have thoroughly researched and tested numerous ambient lighting kits, sourcing from various suppliers to ensure the highest quality. After meeting our supplier in person and conducting extensive quality testing, we have chosen a trusted partner based in Shenzhen to provide the best products for our customers.

Do your steering wheels come with air bags?

Our steering wheels are available with or without an airbag, giving you the flexibility to choose the option that best suits your needs.

What happens with my old screen once a new one is installed?

If we supply and install a new screen, you will keep your original screen.

How long do starlights take to install?

Starlight installation takes approximately 6 hours, though the time may vary depending on the make and model of your car.

I have different colour headliner does this matter?

Starlights can still be installed on headliners of any colour, although the results are most striking on a black headliner. While they still stand out at night on other colours, they may appear less bright during the day.

What happens if my product is faulty?

If your product is faulty within the 12-month warranty period, we will work closely with you to find the best solution. For full details on our warranty, please refer to this document outlining all the Terms and Conditions